Your own database · EU or US · ready in ~40 seconds
Alumanel is IT service management without the sprawl. SLAs that respect your working hours, approvals that don't live in email, and a Postgres database that belongs to your company alone.
Business email · no sales call · nothing charged during the trial
SLA health7 days
0%
of tickets resolved inside target
Ticket volumethis week
Team loadopen now
The ITSM platform
One product, one price, every feature for every customer — incident management, service requests, a service catalogue, asset tracking and a self-service portal. These are the parts your team will touch every day.
Most tools run the clock through the night and hand you a breach report on Monday. Alumanel pauses the timer when the desk closes — per team, per region, public holidays included.
Build request forms with your own fields, chain manager and budget approvals, and stop chasing sign-offs by email.
SLA health, team load, aging tickets, volume trends — drag in the widgets that matter to your desk and drop the rest.
A clean portal where anyone can raise, track and approve requests. Requesters and approvers are never billed.
Link laptops, licences and monitors to people and tickets, so "it broke again" comes with a full history attached.
Every change is append-only: actor, timestamp and reason. Nothing edited away, nothing deleted — a request from six months ago reads the way it did the day it closed.
Route by skill, by team, or by current load — not by whoever's name is next on the rota.
Working-hours SLAs
Working-hours calendars per team and per region, with separate response and resolution targets per priority. When the desk closes on Friday, the clock stops — and doesn't move again until Monday at nine.
Elapsed on shift
04:12
Counted. The desk was open and staffed.
Elapsed off shift
62:48
Not counted. Friday evening through Monday morning.
MON
TUE
WED
THU
FRI
SAT
SUN
Service catalogue & approvals
Publish a service catalogue with forms your team designs — your fields, your wording, your approval chain. Employees request from the portal, managers approve with one click, and the ticket lands with the right team already knowing everything it needs.
Audit trail & compliance
Every ticket carries an append-only history: who changed what, when, and why. It survives a handover, a review, or an auditor asking — and you can export all of it from your own database whenever you like.
Single-tenant by design
Every customer is provisioned a dedicated Postgres database at signup, in the region they choose. There is no shared ticket table with a tenant column to filter on, so there is no query that could return another company's ticket. The data isn't there to return.
When you leave, your database is dropped as a unit. A clean, verifiable delete, with nothing left behind in a shared store to forget about.
Other tools · one shared table
Everyone's tickets in one table. Every query sweeps past yours.
Alumanel · one database each
Your tickets only ever land in your database. There is nothing to filter.
1:1
Database per customer
~40s
Environment build
2
Regions, your choice
0
Shared ticket tables
Support & roadmap
We are small enough that a support reply and a commit come from the same building. Your desk is assigned a named engineer, first reply lands within four business hours, and every request gets filed with a status and a target.
Who answers
A named engineer, not a rotating inbox. Your desk is assigned a support engineer who knows your setup and replies directly.
How fast
First reply within 4 business hours, on weekdays. Anything that stops work is picked up the same business day.
Where ideas go
Filed with a status and a target. Every request you send gets tracked, so you can see where yours stands.
Pricing
One price for your environment, one price for each agent who works tickets. Everyone who submits or approves a request is free. That is the whole price list.
Platform
$1,000/mo
Your dedicated Postgres database in the region you choose, plus every employee who submits or approves a ticket.
Per agent
$49/agent/mo
Each person who works tickets. Add or remove them any month — the count is trued up on your next invoice.
$1,490 /mo
Every customer gets the same product
Card verified, nothing charged during the trial — $0.00 due today
Questions IT teams ask first
In a Postgres database created for your company alone, in either the EU or the US. You pin the region at signup and it does not move. Attachments and exports are stored per tenant, in the same region.
Anyone who works tickets: picks them up, comments internally, changes status or closes them. Employees who submit requests, and managers who only approve them, are free and unlimited.
We email you three days before. If you do nothing, the environment goes read-only rather than being deleted, and you keep export access for 30 days. Nothing is charged during the trial itself.
Yes, but it is a migration rather than a setting. We provision a new database in the target region, move your data, verify row counts with you, then drop the original. Expect a short read-only window.
Export tickets, comments, attachments and the full audit trail to CSV or JSON at any time, or connect your own BI tool with read-only credentials. It is your database, so there is no export queue to wait in.
Email and password ship today, and sign-in can be locked down to your own email domain — so only addresses on your company's domain can log in to your customer portal. Full SAML and OIDC against Entra ID, Okta and Google Workspace are on the roadmap. In the meantime, our team can help you set it up via Microsoft (Entra ID) or Google Workspace by hand — get in touch and we'll configure it for your desk.
Yes. A REST API covers tickets, comments, assets and the catalogue, with webhooks for state changes. Rate limits are per environment rather than pooled across customers, because your environment is your own.
Fourteen days, your own database, real tickets. Card verified but nothing charged, and an environment ready in about forty seconds.
Business email · reminder 3 days before the trial ends · cancel any time