Service management · your own database · Ready in ~40 seconds
Alumanel is ITSM software for your IT help desk — and service management for sales operations, marine and offshore crews, facilities, HR and finance. Every team gets its own working hours, timezone and SLA targets, approvals that don't live in email, and all of it runs on a database that belongs to your company alone.
Business email · no sales call · nothing charged during the trial
SLA health7 days
0%
of requests resolved inside target
Request volumethis week
Team loadopen now
Built for every team that takes requests
The same tools that keep an IT help desk on time work for any team with a queue. Enterprise service management, without a second product: each team gets its own forms, approvals, hours and targets, in one environment and on one price.
Outages go to the right engineer by skill and load, new starters get a laptop on day one, and every incident has a clock that respects the hours your desk is staffed.
How can IT help today?
Discounts, contract reviews and CRM changes come in through one form, wait on the right approver, and the clock pauses while they decide — so the team is measured on its own time.
What does your deal need?
Defect reports, crew changes and spare parts flow from vessels to the shore office. Each office keeps its own hours and holidays, and a request that moves from Singapore to Oslo keeps the time it has already used.
What does the vessel need?
Anyone can report a broken light or a jammed door from the portal or by email. Facilities sees every site in one place, books the contractor, and closes the loop with the person who asked.
What needs fixing?
New hires, leave questions and equipment for remote work arrive as structured requests. People Ops knows exactly what was asked, who approved it and how long it took.
How can People Ops help?
Purchase requests, supplier onboarding and ERP access each follow their own approval chain. Every decision is recorded — who, when and why — and never edited away.
What can Finance help with?
How it works
No consultants and no implementation project. Your environment is built while you read this, and every setting is yours to change.
About 40 seconds
Pick the EU or the US. We build a dedicated Postgres database and your workspace — no shared tables, nothing to configure first.
Your teams, your rules
Add teams with their own working hours, timezone and holidays. Set targets per team and priority, and build request forms with your own fields.
Go live
Invite your agents, share the portal on your own domain, and let email requests turn into tickets. Everyone who asks or approves is free.
The tools
Ticketing, SLAs, approvals, assets and reporting — one product and one price, with every feature for every customer.
Response and resolution targets per priority, counted only inside each team's working hours. When the desk closes on Friday, the clock stops — and doesn't move again until Monday morning.
Elapsed on shift
04:12
Counted. The desk was open and staffed.
Elapsed off shift
62:48
Not counted. Friday evening through Monday morning.
MON
TUE
WED
THU
FRI
SAT
SUN
Move a request from the Oslo desk to New York and the time already used stays used. The rest of the target runs on New York's hours and holidays, against New York's own targets.
IT deskOslo · 08–16
US SupportNew York · 09–17 ET
Time used in Oslo Last hour, on New York hours Moved to US Support at 14:00
Publish a catalogue with forms your teams design — your fields, your wording, your approval chain. Managers approve with one click from email, and the request lands with the right team already knowing everything.
Unassigned work, SLA health, team load, ticket volume and aging requests — drag in the widgets you read, drop the rest, and click straight through to the tickets behind any number.
Unassigned
7
Waiting for an owner
My open
12
Assigned to you
Breaches
2
Missed today
Resolved
18
Solved today
Ticket volume30 days
Created 478Resolved 414Dips are weekends
SLA healthnow
79%on track
38 on track7 at risk3 breached
IT desk96%
Marine ops91%
Sales ops100%
Laptops and licences, service vans, a ballast pump on a vessel — link equipment to people and tickets, so "it broke again" arrives with the full history attached.
Every ticket carries an append-only history: who changed what, when, and why. It survives a hand-over, a review or an auditor asking — and you can export all of it from your own database whenever you like.
Single-tenant by design
Every customer gets a dedicated Postgres database at signup, in the region they choose. There is no shared ticket table with a tenant column to filter on — so there is no query that could return another company's ticket.
When you leave, your database is dropped as a unit. A clean, verifiable delete, with nothing left behind in a shared store.
Other tools · one shared table
Everyone's tickets in one table. Every query sweeps past yours.
Alumanel · one database each
Your tickets only ever land in your database. There is nothing to filter.
1:1
Database per customer
~40s
Environment build
2
Regions, your choice
0
Shared ticket tables
Support & roadmap
We're small enough that a support reply and a commit come from the same building.
Who answers
A named engineer, not a rotating inbox — someone who knows your setup and replies directly.
How fast
First reply within 4 business hours on weekdays. Anything that stops work is picked up the same business day.
Where ideas go
Filed with a status and a target. Every request you send is tracked, so you can see where yours stands.
Pricing
€39 for each agent who works requests — in IT, sales ops, the marine office or facilities. Everyone who submits or approves a request is free.
Per agent
€39/agent/mo
Each person who works requests, in any team. Your environment, its dedicated Postgres database in the region you choose and every feature come with it. Add or remove agents any month — the count is trued up on your next invoice.
€390 /mo
Every customer gets the same product
Card verified, nothing charged during the trial — €0.00 due today
Questions teams ask first
Yes — this is often called enterprise service management (ESM). Any team that takes requests can run on it: sales operations, marine and offshore operations, facilities, HR, finance. Each team gets its own working hours, timezone, holidays, SLA targets and catalogue forms, all in the same environment and on the same price.
In a Postgres database created for your company alone, in either the EU or the US. You pin the region at signup and it does not move. Attachments and exports are stored per tenant, in the same region.
Anyone who works tickets: picks them up, comments internally, changes status or closes them. Employees who submit requests, and managers who only approve them, are free and unlimited.
We email you three days before. If you do nothing, the environment goes read-only rather than being deleted, and you keep export access for 30 days. Nothing is charged during the trial itself.
Yes, but it is a migration rather than a setting. We provision a new database in the target region, move your data, verify row counts with you, then drop the original. Expect a short read-only window.
Export tickets, comments, attachments and the full audit trail to CSV or JSON at any time, or connect your own BI tool with read-only credentials. It is your database, so there is no export queue to wait in.
Email and password ship today, and sign-in can be locked down to your own email domain — so only addresses on your company's domain can log in to your customer portal. Full SAML and OIDC against Entra ID, Okta and Google Workspace are on the roadmap. In the meantime, our team can help you set it up via Microsoft (Entra ID) or Google Workspace by hand — get in touch and we'll configure it for your desk.
Yes. A REST API covers tickets, comments, assets and the catalogue, with webhooks for state changes. Rate limits are per environment rather than pooled across customers, because your environment is your own.
Fourteen days, your own database, real requests from real teams. Card verified but nothing charged, and an environment ready in about forty seconds.
Business email · reminder 3 days before the trial ends · cancel any time